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Privacy Policy

Commitment to privacy: RatPack Travel - (“RatPack/we/us/our") is committed to protecting user privacy. We understand and appreciate that visitors and users ("you/your") of this website are concerned about their privacy and confidentiality and security of any information that may be provided to us. What information we may collect: As part of

Commitment to privacy:

RatPack Travel - (“RatPack/we/us/our") is committed to protecting user privacy.

We understand and appreciate that visitors and users ("you/your") of this website are concerned about their privacy and confidentiality and security of any information that may be provided to us.

What information we may collect:

As part of our function, RatPack facilitates the booking of tours and transport. RatPack also collects personal information for specific market research. All information is kept with our business and not passed on to any third parties.

Accordingly, RatPack may ask you to provide (but without limitation) the following personal information: your full name, email address, Facebook details, WhatsApp details. Any payments will be sent via a secure payment link - meaning we do not have access to your full card details at any point - we find this to be the most secure method of taking payment.

How we may use/share your information:

RatPack may use your personal details in any of the following capacities -

facilitating accommodation bookings;
facilitating tour bookings;
facilitating transport bookings;
retaining information for statistical purposes so that we may improve or better direct our products and service; and

storing information to save time when making future bookings.

RatPack may release your personal information to accommodation providers and tour operators when required.

How we secure your personal information:

We will take reasonable steps to keep the information we collect about you secure and to prevent unauthorised access to this information. However, we cannot give any guarantees or warranties about the security of your information and we will not be held liable for any loss or damage that you may suffer as a result of any unauthorised access to your information.

RatPack protects your personal credit card details with the latest Secure Socket Layer (SSL) encryption technology. SSL encrypts information to prevent it being read in transmission over the Internet.

How you may access/control your personal information:

You can ask whether we are keeping personal information about you by emailing RatPack Travel whose contact details can be found at the foot of this policy. If we have retained information on file, you may request a copy of it. You may also wish to apply to amend the information if you believe it to be incomplete, inaccurate or irrelevant. There is no charge for an individual to seek access to or apply to amend their personal information.

Other important information:

Cookies are pieces of text that are transferred into the memory of your computer to store preferences, record session information and collect information on how you visit and access our website.

The use of cookies can improve the efficiency of navigation of our website and generally assist in our quest to provide services to you in the most convenient and prompt manner.

RatPack reserves the right to change, modify or amend our Privacy Policy at any time by updating this policy on our website without any other form of notice. If RatPack is of the belief that any change to our policy will materially affect our customers we will provide a notice on our website of the change(s) that have occurred.

Contact Us:

Please direct all queries about this Privacy Policy and information regarding the retention of your personal details to: info@ratpacktravel.com

our function, RatPack facilitates the booking of tours and transport. RatPack also collects personal information for specific market research. All information is kept with our business and not passed on to any third parties. Accordingly, RatPack may ask you to provide (but without limitation) the following personal information: your full name, email address, Facebook details, WhatsApp details. Any payments will be sent via a secure payment link - meaning we do not have access to your full card details at any point - we find this to be the most secure method of taking payment. How we may use/share your information: RatPack may use your personal details in any of the following capacities - facilitating accommodation bookings; facilitating tour bookings; facilitating transport bookings; retaining information for statistical purposes so that we may improve or better direct our products and service; and storing information to save time when making future bookings. RatPack may release your personal information to accommodation providers and tour operators when required. How we secure your personal information: We will take reasonable steps to keep the information we collect about you secure and to prevent unauthorised access to this information. However, we cannot give any guarantees or warranties about the security of your information and we will not be held liable for any loss or damage that you may suffer as a result of any unauthorised access to your information. RatPack protects your personal credit card details with the latest Secure Socket Layer (SSL) encryption technology. SSL encrypts information to prevent it being read in transmission over the Internet. How you may access/control your personal information: You can ask whether we are keeping personal information about you by emailing RatPack Travel whose contact details can be found at the foot of this policy. If we have retained information on file, you may request a copy of it. You may also wish to apply to amend the information if you believe it to be incomplete, inaccurate or irrelevant. There is no charge for an individual to seek access to or apply to amend their personal information. Other important information: Cookies are pieces of text that are transferred into the memory of your computer to store preferences, record session information and collect information on how you visit and access our website. The use of cookies can improve the efficiency of navigation of our website and generally assist in our quest to provide services to you in the most convenient and prompt manner. RatPack reserves the right to change, modify or amend our Privacy Policy at any time by updating this policy on our website without any other form of notice. If RatPack is of the belief that any change to our policy will materially affect our customers we will provide a notice on our website of the change(s) that have occurred. Contact Us: Please direct all queries about this Privacy Policy and information regarding the retention of your personal details to: info@ratpacktravel.com

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