We found RatPack travel after it was recommended on a Where’s Mollie travel page. And how lucky we were that we did! We couldn’t wait to pop in on
our trip to Byron. Sam is an absolute legend – friendly and helpful and his knowledge of Byron Bay is fab! He organised our surfing trip in minutes
and gave amazing recommendations for our stay. So nice to see an independent travel company doing it their own way. We’ll be swinging by again
in March and absolutely can’t wait!

This travel agency is the most honest I ever seen AND their trips are the best ! So much fun with you guys !

5*

Sam is the most helpful guy ever!! The booking of Whitsundays and Great Barrier Reef went so smoothly and he offered to help with basically anything
we needed. Unfortunately we couldn’t go to Whitsundays after all because of Cyclone Debbie, but he transferd the money back to us right away without
any questions and was super helpful with this as well. Thank you Sam and Ratpack – see you next time 😄

Ratpack travel is run by Sam, a mancunian operating out of a small office adjacent to a hostel in Byron Bay. I cannot fault him or his company at all,
it was excellent in all respects. Unlike some of the other larger competitors, Ratpack passes potential discounts onto the customers, and whilst
there may not be a huge difference what you do get is the best customer service. I would say I’m fairly well travelled and have used a lot of tour
operators but never have I met someone who loves so much what they do. Ratpack will take you through all the options, make an itinerary and advice
you on all kinds of minute details in a very chilled environment. However, possibly the best thing about my personal experience was that, our plans
to stay aboard a boat at the whitsundays were ruined by hurricane Debbie and so we opted to go to the great barrier reef instead. Sam effectively
communicated with us and provided a refund with no qualms and organised our great barrier reef trip. Great company, great guy. Would throughly
recommend.