MOST RECENT// A - Z// Z - A
Sam does an awesome job in organizing whatever activity or trip you want to do. He answers immediately and provides any help you need. Thank you for all the help and good suggestions!Show Less
Ratpack Travel was brilliant in helping to cut costs for our 5 week East Coast Roadtrip!!! I heard about Ratpack through WheresMollie blog when searching about but was initially unsure of prices and nervous about booking a campervan online ...HOWEVER when I spoke to Sam (who contacted me very promptly) I was so so so relieved to finally get some real, honest, and personable advice. Our trip couldn't have gone smoother and we had some amazing recommendations for places we would never have thought to visit. Sam went above and beyond, and throughout our trip, I was more than happy to recommend him! Best trip everrrr!!Show Less
Thanks a lot Sam!
He had to keep up with my indecisive mind and got me a last minute spot on a sailing boat for the whitsundays while everything was booked out over Easter. Also booked and canceled my bus pass after I decided to get along the east coast different ways and made sure I got my money back.
Possibly the best travel agent you could find in the whole wide world. If I ever set a foot on this beautiful piece of planet again, I'd book my trips with no other than ratpack! :) oh and he's also a great person to chat to when walking in and out of the beach resort.
Exceptional service and trips by RatPack, would do it all over again tomorrow - I loved the East Coast and met so many great people !!! Thanks so much for the professional tips and tricks of fellow backpackers! From Belgium with love.Show Less
I would definitely recommend RatPack, Sam especially has been super helpful in helping me and my friends sort out our east coast plan and great ocean road too!! Completely different to any other company I have used before, in a good way : ) thanks so much guys!! YEWWWWW xShow Less
Ratpack travel really helped us with our east coast tour. When we arrived in Byron, we had nothing planned at all and Sam helped us figure out where
to go and what to see. He also gave us a really great deal on our tours and our skydive!
Guys if you need some advice on your tours, route or anything else really go check out ratpack ☺️✌🏻
Thank you, we had the best time!!
Sam at RatPack have been so helpful and provided us with some great deals such as Fraser Island. We booked a lot of things last minute and Sam was still able to get us on sociable tours at a really good rate. Our Whitsundays tour got cancelled and Sam was really quick with ensuring that we received a full refund. We will definitely you be booking any future tours through RatPack and would 100% recommend over using a big agency. Thanks Sam!!Show Less
We recently took a cruise trip to Whitsundays. Weren't sure which company to choose at the start. So decided to call the RatPack travel. We had a chat with Sam, who was a very friendly and chatty guy and very professional as well. He gave us plenty information about the different options we have. Also as he had personal experience about the cruises that were offered at the area we could choose the best company for our trip. Only the good things we could tell about Ratpack travel. Everytime we are planning the trip we ring these guys as they're the best ;) highly recommend to all out friends and fellows backpackers ;)Show Less
This company is literally the best. Sam is amazing. He has helped us thoroughly with all our camper and tour activities, went out of his way to write us a whole itinary and refunded us 100% of our Whitsunday tour money no questions asked straightaway, while everyone else we spoke to had 90% refunded by their tour companies and had to worry about claiming to last 10% off their insurance. He has helped us out so much along the way couldnt of done Australia or NZ without him. Gave us the lowest quote out of about 40 other companies we emailed and then some. He even went the extra mile when our bank card got cancelled suddenly by getting in contact with our camper pick up place and arranging for them to sign for and hold it for us. Completely unfaultable and amazing service we wouldnt use anyone else now and cant recommend Sam and his company enough to everyone we meet. We owe you a beer Sam. Thank you so bloody much! Con and Mike XShow Less
I booked my east coast trips with Rat Pack travel and I am happy I did! They gave me some great discounts on my trips and because of that I could see and do all the things I wanted for my budget. Also they have great support, when I had any questions about my trips I could always call them or send them a message and they replied in no time. Its a small company and thats the diffirence with big sales companies, they really take the time to help you from the start untill the end of all your trips. FIVE STARSShow Less
Sam, you're doing ur job with such a passion for travel-organization, it's amazing - helped me planning my whole Australia trip as well as New Zealand, all the tours you booked for me were just great and perfectly fit my needs and expectations and the service was reliable and very professional- can 100% recommend ratpack travel : )
Sam and the team at RatPack were a real help, from start to finish they made and assisted in making the best East Coast Trip of Australia for my girlfriend and I . Can not recommend them highly enough,using them again to create an epic road trip with my brother and sister who are flying out to see me in Oz!!
Just want to say how awesome Sam and the team have been. They made sure i had a plan all set into place before leaving for Australia! They even go above and beyond while i was over there Sophie even helped me with some of the top spot stuff to do while i was out there! After all they did they even got me a refund for my sky dive that got cancelled. The service these guys give is second to none really supportive and very responsive at replying to your messages and problems.
Would highly recommend them to any one looking to travel in AUS!Show Less
From start to finish ratpack and especially Sam have been amazing in helping out with my east coast trip. Sam actually contacted me and gave me the opportunity to write some blog posts for the website which was a great opportunity for me. In return he got me some great deals for my east coast trips including the whitsundays, Fraser Island as well as my epic trip to Alice springs and Ayers Rock. Ratpack are different to other companies because they don’t recommend and sell just one tour they listen to your needs and the kind of vibe you’re after and pick out your best options based on that. In addition I haven’t found anywhere that offers cheaper prices! Even after I had booked Sam stayed in touch and answered any questions I had quickly.
I’ve recommended loads of friends to use Ratpack and I’m 100% sure they would say the same thing!
Thanks Ratpack team and Sam for creating some unforgettable memories
Ratpack were brilliant for our trip to Oz. Hooked us up with a trip of a lifetime to the Whitsundays. Cant recommend these guys enough!Show Less
Forever greatful to Ratpack for making our trip the best trip ever.
T H A N K Y O U !
Sam is the best! We hadn't really planned anything, when we arrived in Byron Bay, but luckily we met Sam. He helped us book all the major tours and gave us good advice about almost everything. He even made us do the skydiving, which we are quite happy about today! While we we're traveling up the east coast, the cyclone hit. But Sam rescheduled our tickets to the Whitsundays and we ended up going on our tour anyway. Great service! We would definitely recommend this guy and Ratpack to any traveller.Show Less
Sam helped me plan out my trip to oz he was very knowledgable about all the best places to visit. He got me the cheapest deals to do the activities I wanted to do! Whilst in oz if I had any problems I was able to contact Sam and he would sort any problem out he was very understanding and was able to help! He planned my amamzig 5 day diving trip where I dived with turtle and sharks which was amazing. Without Sam planning my trip with me it wouldn't have been as awesome as he knows the best places in oz. He is a really friendly and great at what he does!!!😊 Would highly recommend booking with ratpack travels
I can’t thank Sam and the RatPack team enough; I’ve used them twice now to help me book trips and I highly recommend them! They booked our east coast
and Uluru trips, for both I felt pretty clueless and didn’t really know where to start or what tours to go on. Sam went through the options and
let us know what to expect from each tour and he did great our Fraser and Whitsundays tours were perfect that’s why I have booked through RatPack
again for Uluru because I trust that sam will do another amazing job!
Ratpack are very reliable and book the best experiences for great prices!
Had an amazing trip thanks to sam for making it so easy and suggesting places for us to go. It made it possible for us to explore the east coast.
The van was great it had everything that you need in it, easy to drive, comfortable bed and enough space. Would definitely recommend to everyone if your looking for a reliable travel company €Show Less
Sam made it possible for us to live our dream cruising the East Coast in Vanny! Even with short notice he organised everything so we could just turn up with our (oversized) backpacks and just hit the road. Honestly can't thank Sam and the team enough. RatPack Travel really is like no other! Legendssss € Hugeeee thank you from me & Tilly (human and turkey kind)Show Less
Amazing from start to finish. I had absolutely no idea where to start when planning my trip up the East Coast but that didn’t matter because Sam took care
of it all for me. I booked Fraser Island, The Whitsundays, my sky dive and my greyhound pass through Ratpack and I had the best time ever. Personal
feel to the company that makes you feel valued- something you just don’t get from bigger, commercial tour companies. Even when I wasn’t booking trips,
I could message Sam or Sophie (absolute babe) about anything and they were so helpful. Don’t even think about booking with anyone else. THANK YOU RATPACK€€€€
If it wasn’t for Sam and the RatPack team then I’d of been at a loss with planning out my east coast trip of Australia. Even though I’d booked my bus ticket and most of my trips back in the UK before I flew out, they helped me plan out my entire trip and plotted it all down on a day by day calendar. They gave me lots of advice and tips about each location and how long to stay and sorted me right out.
I booked my sky dive at Mission Beach and my Cape Tribulation tour with RatPack and both were fantastic, especially my sky dive!
Sam and his team couldn’t of been more helpful and made everything super easy and straightforward for me - thanks again guys!Show Less
A friend told me about Rat Pack Travel, I did my East Coast adventure through them, they took care of everything such as tours and my bus pass, I got good discounts and advice. I actually went into the office and met Sam in Byron Bay, he is a great lad and down to earth guy, they can also give you tips on which hostels to stay in which was hugely helpful. Would recommend Rat Pack to everyone!!Show Less
Rented a camper van through Sam and we had the BEST time cruisin the Great Ocean Road! He was super helpful and responsive, answered alllllll my dumb questions, happily made a few changes and everything worked or smoothly. Also got to meet him when I was down in Byron recently and he’s just a fun and really nice guy. Would definitely book through RatPack again, WOOO!Show Less
Luckily I was recommended RatPack Travel through a friend who lives in Brisbane, soo glad he told us about them!! We literally got the best prices, Sam organised so many extras and discounts for us too ! We spent a while researching and RatPacks prices were by far cheaper than anyone else! Sam made it so easy to book and organised everything for us! We had the best four weeks ever and didn't want the roadie to end! I'm sat here now looking at campers as want to continue on! Was very emotional handing it back : ) Cheers again Sam for your help and will deff be in touch again to organise another roadie with you!Show Less
Great communication, friendly and fun team, so glad I booked my tours with RatPack. Having gone to other large companies in the past RatPack is different; from the beginning it felt personal, genuine and authentic.
I'd highly recommend the team and I doubt my trip would have been the same without RatPack, so thank you!Show Less
Although my time in Byron Bay was short, I can only speak highly of the hospitality and service that I was shown by RatPack Travel. The team were more then happy to share their advice tip and tricks and made me feel like one of the family. Would highly recommend you check them out if your ever up that way.Show Less
Massive shout out to Sam and the guys at RatPack, they were so great at helping me organise some of my east coast trip! I booked my Whitsundays boat trip (New Horizon Boat), Fraser Island trip (Nomads) and Greyhound with them. Everything I booked with them was amazing and perfectly suited to me. Genuinely the best travel agent I have ever used. Sam is great at finding the trips that suit you as well as being professional and super friendly. Highly Recommend!Show Less
Sam sorted myself and my best friend out with six weeks full of adventure! Was honestly amaziNgggggggShow Less
Sam was awesome booked the most perfect trips for me and even helped us get a camper for cheaper than we could find anywhere online!Show Less
Best help if you want to find the cheapest option weei!!! €Show Less
We booked our Fraser Island tour and our Whitsundays tour with Sam from Ratpack. Sam took a lot of time (even after the shop would have been closed) to find the perfect trip for us. We were very happy with the Cool Dingo Fraser and the Ocean Rafting Whitsundays tour. Thank you very much!Show Less
We found RatPack travel after it was recommended on a Where’s Mollie travel page. And how lucky we were that we did! We couldn’t wait to pop in on our trip to Byron. Sam is an absolute legend - friendly and helpful and his knowledge of Byron Bay is fab! He organised our surfing trip in minutes and gave amazing recommendations for our stay. So nice to see an independent travel company doing it their own way. We’ll be swinging by again in March and absolutely can’t wait!Show Less
Probably one of our best decisions was going to Byron Bay because we got to meet the awesome Sam who helped us book a Whitsundays tour, Scuba Diving trip and our open skydiving ticket for great prices! Along with the free campsites which were super useful on our campervan trip up the east coast! He was always good with communication and gave us genuine advice as to how to make our trip the best possible. He is an amazing guy who’s super easy to get along with too!!! Definitely recommend Sam for all travel advice €Show Less
Sam and his team are awesome. In my opinion the best travel agency you find on the east coast.
He is always giving you the cheapest price you get and he is honest regarding the time you should book a trip, for example I asked for a package to get a cheaper price and be safe to get a spot on the different tours like Fraser or Whitsundays. Sam told me I have enough time, I can book some days before the trip and the price is the same if I book everything separate.
I booked the Spirit of Freedom 4days 4nights Diving trip to the Great Barrier Reef including a flight to Fitzroy Island - Awesome! €
Skydive in Mission Beach (up to 15.000ft) - Awesome! €
In addition I hired a campervan (spaceship car rentals) with Sam, could pick up the van the same day and go down the coast from Cairns to Sydney for 1 month. €
I WOULD HIGHLY RECOMMEND SAM AND HIS TEAM. THANK YOU GUYS!Show Less
Long overdue but absolutely needed to say that Sam is a 10/10 legend and there's no better person to help plan your Aussie adventure! He set us up
with a wicked van rental, booked all our tours (all of which were the best ones out there) and planned out our roadie to make sure we hit up all
the spots. HIGHLY recommend hitting up RatPack
for all your backpackin', roadtrippin', sightseein' needs! Canada loves you Sam!!! Keep killing it mate xx
Sam gives a great reviews of the existing tours. We booked our all time favorite expirence in Australia with dropbear adventures, on Fraser Island, and enjoyed fully the great sailtour on whitsundays on ‘Hammer’. The coolest guy
- we will show you Aarhus (Denmark) when ever you decide to go!! Xx
Mette and Kathrine €€€
Sam is a total legend. Hooked us up with what we needed, and made life easy!Show Less
Sam Is THE man! I hate organizing things so this was perfect, he did it all for us and even recommended a timeline for the entire month.from booking our van, our fraser trip, whitsundays and even my last minute skydive, Sam was always there to answer our messages and all our stupid questions. Thanks again Sammy boy YOU A LEGEND AND THE REAL MVP😎Show Less
Our East coast roadie wouldn't have been the same without Sammy's help here. Six weeks went by too fast and I already miss our sweet sweet van. Sam had all the best suggestions for what tours to book and what spots to visit. That itinerary you made for us made it too easy. Plus it was nice to know we could depend on him if we came up with any questions along the way. They get it done! So glad we found ya and thanks for hanging with us in Byron!! Yew! What legends! €Show Less
Sam was recommended to us by a friend after we needed some advice about renting a campervan and turned out to be the most helpful guy we've met so far. He wrote out a whole calendar guideline for us, gave us ideas for trips (some with his discounts!!) and told us about all the things we could do whilst travelling down the east coast.
He's only a message away and replies very quick. Getting us on the trips we wanted to go on, like Fraser Island, Whitsundays etc., at last minute and
within our budget. He's really helped us to have an incredible time travelling the east coast and is generally just a really nice guy.
Thanks Sam €Show Less
I booked my Fraser Island trip with Sam and it was so awesome. Ratpack Travel is the best travel agency in Australia’s eastcoast. Sam is a great guy, super friendly and he is searching for the trips that fits you the best for the lowest prices. Don’t spend too much money on a big, commercial travel agency, but hang out with Sam in his cute little office in Byron Bay and he’ll search for a package that fits you the best!Show Less
Sam helped us plan our outback trip from Melbs to Darwin and it was AMAZING! We were on a serious tight budget and Sam helped organise everything from transport to hostels all at the best rate he could get. Highly recommended, thanks again for all your help Sam! €Show Less
Best travel agency in the world ! Sam you are one reason why my east coast trip will be unforgettable forever ... thanks for everything ... thanks for the special offers and prices ... and especially thanks for being a brother and always there when I needed you!Show Less
We booked our East coast trip with Sam and we can't thank him enough! We had minimal time in Australia (only 3 weeks!) and he managed to book us in for the Great Barrier Reef, a sky dive over Mission Beach, Whitsundays New Horizon tour and the Nomad's Fraser Island experience. Each of these trips were amazing and suited what we wanted perfectly.
Sam replied to all of our questions so quickly through Facebook. He is based at Byron Beach Resort and after meeting Sam, we can't recommend him enough! If you're looking to travel Australia or New Zealand head to the RatPack Travel team!Show Less
Cheers Sam for all your help! Will send snaps of our van life along the wayShow Less
Ratpack Travel, einfach nur Wahnsinn, ich muss ja ehrlich sagen, ich bin ja garkein Freund von diesen ganzen Organisationen weil sie speziell in Sydney
einfach nur lästig sind, aber als ich in Byron ohne Plan angekommen bin und eigentlich nur etwas surfen lernen wollte hab ich Sam und das Team
sofort ins Herz geschlossen, einfach spitze und du hast nie das Gefühl dass dir jetzt etwas angedreht wird, was du nicht möchtest!
Jeder Trip war einfach der Hammer und ich würde alles genau so wieder mit Ratpack buchen!
Thanks to Sam and the ratpack, you are just awsome!
Sam planned the east coast trip for us and we had the time of our lives. Everything was custom planned to us and he was so accommodating to discussing
various options or changes.
We had the best time, everything he recommend was perfect, his planning made it so easy and the communication was excellent. He is genuinely interested in your experience and you getting everything out of your time. He goes above and beyond with hints and tips and his passion is obvious.
I have recommended RatPack to family, friends and fellow backpackers with complete confidence. Amazing friendly and professional service at the best prices. Thank you x
So glad that we had Sam plan our trip for us. He gave us a rough unitary of our East Coast trip, whilst also sorting out our campervan, Fraser Island trip, Whitsunday and also Sky Dive. Made our travels really easy and enjoyable. Would highly recommend!Show Less
Sam was very helpful with planning our trip, he was very knowledgeable and got us some really great deals that other travel reps wouldn't usually offer!! He is also easy to get in touch with wherever you are in Aus!Show Less
Booked a trip with Sam to do the west coast! He's been so helpful all the way through, I had to change my start date as my nan passed away and he sorted it all out to ease the stress. The trip was amazing and got to swim with humpback whales 🐋 Book with them also as no pushy sales like you get with most travel companies! 😊Show Less
Sam sorted everything for our trip and helped us way more than he needed to. Awesome guy, highly recommend Ratpack to anyone! €Show Less
I don't even know where to begin with this review because there are too many good things to say about RatPack Travel! I originally planned on travelling the East Coast of Australia completely on my own without the help of any travel agents or companies until I stumbled across this cute little office in Byron Bay... and I'm so glad I did! I wouldn't call RatPack just any ol' travel agency because if we're being honest, most of them just try to push everything they can onto you. Sam and his team are so dedicated in making your trip as memorable and awesome as possible but in the most genuine of ways, it makes you happy you put your trip planning in their hands. Plus they are so accommodating if you change your mind about a particular trip. You need a refund? Not a problem! Sam has handled everything for me with no issues or hassles of any kind. Thank you RatPack, you guys have made my time in Australia better than I could have ever imagined. Next time I visit Byron Bay, your office will be my first stop to say hello :)Show Less
had a great experience with them!!! Best guys in town! Will recommend them to everyone!!!Show Less
Ratpack travel are great for providing options and getting good deals and prices. Also very informative and know a lot about the trips! Have used a few times and will be using again ! :)Show Less
Sam is really helpful and is willing to answer any sort of question you may have. I enquired about a campervan in New Zealand and Sam found me lots of quotes and gave me advice on places to visit there too. At the same time I had received a quote from a company and the deal was good so he told me to book directly with them. I will defiantly be booking a tour with RatPack Travel when I visit Australia and I would recommend booking with these guys to anyone.Show Less
By booking through Ratpack travel a received an amazing $50 off!
I'm always wary when booking things online especially when they are offereing great deals but Sam was super professional and provided so much information,
Even after my skydive Sam was giving me ideas of places to go, he's never to busy to talk to you!
I am definitely going to keep booking the rest of my Australia and New Zealand trip through Ratpack!!
Ich bin zufällig auf RatPack Travel gestoßen, durch seine Lage in Byron Bay. Ich bin so froh dass ich Sam kennengelernt habe. Er hat mir und meinen
Freunden die Besten Trips mit Echt guten Discounts verschafft (Fraser Island, Sailing Tour zu den Whitsundays, Sky Diving). Dazu war der Kontakt
Top und immer hilfsbereit (auch kurzfristige Wünsche waren kein Problem) !
Thank you for everything Sam! I wish you and your Organisation all the Best !!
Stayed in Byron Beach resort for almost 3 months and became buddies with Sam, he booked my Fraser Island tour and a dolphin kayak trip which were both pretty amazing!!! He is full of knowledge and experience, understood exactly what was the right choices for me even though I didn't really know myself. Very reliable and genuine and really does work on a basis that he will not exploit his customers, always trying to give the best deals possible and help you out in any way. Thanks for a great time :)Show Less
Sam from RatPack is awesome! Really friendly, really helpful - he helped us organize our whole road trip, giving us suggestions about where to stop, where not to stop, where to camp for free, which tour companies to use - everything. He laid it all out on a calendar for us while we surfed with his boards. Then we came back and he helped us book a few things ahead of time. Awesome company. Check em out. 10/10 would recommend.Show Less
Biggup Sam and Earl Crabbers, laid back, honest and best of all they don't prey upon you while you're trying to get to Wollies, best travel agents I met in 18 months in Byron. Hope all is well boys yew!Show Less
Sam was so good at providing options for different trips and was always happy to help!Show Less
Top lad! Messaged Sam for help, for me and few girls for camper to travel east coast. He was so helpful told us everything needed to know, as well as helping to book the camper and places to go,see and stay. Awesome work mate! Be contacting you again when needed! ✌️Show Less
Sam made out trip on the east coast to the most amazing adventure of my life! Thanks for that! I would always recommend to make your travel plans with this guyShow Less
I went to Ratpack after other travellers at Byron Bay recommended it and spoke highly of Sam. I left Ratpack saying the same thing to others. Sam was great, he gave me different options for each trip I wanted to do and talked me through each one, he also helped me plan my east coast trip giving tips on places to go to and drawing up a calendar to. I didn't once feel pressured into booking there and then (like you do with other companies). After booking with Ratpack, Sam stayed in touch to make sure all my trips ran smoothly and I was happy with the service. Can't recommened Ratpack highly enough. Thanks again Sam.
So helpful and very friendly thank you so much!Show Less
Thank you Sam! Such a lovely and helpful guy. Thanks for organising my skydive, though the day I should of do that was stormy so could do that. He offered me to do that next day, open ticket for any day in the future or get the payment back. Got the payment back for the next day. So easy! It's worth to just go and have a chat with him, he'll get you in better mood. Thanks again, you're amazing!Show Less
Thanks Sam! I was travelling by myself and didn't have a clue (with the worst calendar in the world) and ratpack travel helped me loads with deciding where to go and planning, and then helping me book stuff as well. Also for the rest of my trip I could message and you'd always reply really quickly with a really helpful response- superstar. You were so helpful and friendly and saved my trip, thank you!Show Less
Sam was extremely helpful with planning and booking my east coast trip! He was really chill and took the time to sit down with me and went through the options available! Cheers €Show Less
We've had a great east coast trip thanks to Sam at ratpack! He was so helpful all hours of the day and even when we were already out of byron bay he gave us the best options for the next adventure up the coast(Ocean rafting is a must!!!) And I'd definitely go back to ratpack for advice and bookings over any of the big shops(with lots of promo staff making you feel awkward! ) thanks sam and the team €€Show Less
The World's best company!! €€
We booked several things through ratpack when we went to Australia. And that we were satisfied is an understatement! Sam and Jake working at ratpack are the world's most schysstaste and most wonderful guys and will make sure you get 100 % happy and a little more!
If you're thinking about booking with ratpack, stop thinking, do it! €€
Big thanks to ratpack <3
Ratpack travel is not just a travel agent. Jake and Sam at ratpack are impossible not to be friends with. In addition to helping us book skydiving, they also lent the surfboards to us and helped us surf in their spare time. They invited us to a barbecue they arranged and followed us out to show us Byron Bay.
We had a great time on Fraser island and at the Whitsundays, thanks Sam for organizing!🖒€Show Less
Thanks Sam voor booking 2 amazing trips for us. We really loved it! #fraserisland # whitsundaysShow Less
Great Service !
Had a guy called @Sam at ratpack, who gave us such nice tips and booked us a great fraser island and whitsunday tour. Was unbelievable funny and beautiful. Everything was perfect no problem with the tours. ( Except that b**ch cyclone Debbie, which destroyed the islands..)
Sam from Ratpack was so nice. He is not like the other bloodsucker at greyhound and co.
Authentic and normal guy. Made us a good timetable for travelling and still gave us some more recommendations for tours and trips via Facebook €€
Best travelagent ever€ (very friendly, fair prices!)! Thanks sam for booking the campervan and journey in new zealand, everything worked perfect.Show Less
Ratpack travel is run by Sam, a mancunian operating out of a small office adjacent to a hostel in Byron Bay. I cannot fault him or his company at all, it was excellent in all respects. Unlike some of the other larger competitors, Ratpack passes potential discounts onto the customers, and whilst there may not be a huge difference what you do get is the best customer service. I would say I'm fairly well travelled and have used a lot of tour operators but never have I met someone who loves so much what they do. Ratpack will take you through all the options, make an itinerary and advice you on all kinds of minute details in a very chilled environment. However, possibly the best thing about my personal experience was that, our plans to stay aboard a boat at the whitsundays were ruined by hurricane Debbie and so we opted to go to the great barrier reef instead. Sam effectively communicated with us and provided a refund with no qualms and organised our great barrier reef trip. Great company, great guy. Would throughly recommend.Show Less
Booked my Fraser Island trip with RatPack Travel and couldn't of asked for better service. The guys know everything there is to know and couldn't of been more helpful. 5* Thank you!Show Less
Brilliant! Sam is so helpful. We had problems with one of the tours no fault of ratpack travel but Sam really went out of his way to help us anyway. Stop by his shop in Byron, you won't regret it and so much cheaper than anywhere else!Show Less
Sam was incredibly helpful and a thoroughly cool guy, we tried to book a boat trip from Airlie to whitsundays but alas, cyclone Debbie had different ideas about how we should spend our time. Rather than being obstructive and making us go through a lengthy travel insurance process to reclaim our money as I'm sure a lot of other more commercial agents would, he was really honest and gave us a full refund of what we paid, and then gave us great advice and rates on our new plans here in Cairns. All in all a top guy, best travel guy in Byron, if not the whole of Australia €Show Less
Sam with RatPack Travel is amazing!! He was able to pick out the best tours, accommodation and travel for my 3 best friends and I (much harder said than done ha). Not to mention the awesome travel tips along the way! Forever grateful! Thanks Sam €€€Show Less
Sam is the most helpful guy ever!! The booking of Whitsundays and Great Barrier Reef went so smoothly and he offered to help with basically anything we needed. Unfortunately we couldn't go to Whitsundays after all because of Cyclone Debbie, but he transferd the money back to us right away without any questions and was super helpful with this as well. Thank you Sam and Ratpack - see you next time 😄Show Less
What a guy. Sam will sort out anything you want to do here. DO THE SKYDIVE!Show Less
Me and a friend booked our Fraser Island and Whitsundays trips with Sam whilst we were in Byron Bay. He was super nice and knowledgeable and asked us exactly what sort of trips we wanted and delivered on what we asked for, even with our pretty tight time-frame! Nothing was too much for him to do for us and he even stayed working until 22:00 to get our trips booked before we headed off to Brisbane the next day! A very easy and chilled booking experience and the trips we went on turned out to be amazing and everything we'd hoped for! Thanks Sam!!Show Less
Thanks to Sam, we had an incredible trip on the west coast! He helped us find the perfect camper for four weeks. Both price and customer service are top!!!Show Less
Thanks Sam for sorting us out :) Hope you like the playlist!€€€€€Show Less
Sam is very nice and helpful!!!Show Less
I had a realy good experience with rat pack. I met a lot of people who booked with other traveling companies who had problems with their bookings but RatPack was great! Got a lot of great deals and experiences :) Couldn't have had a better time in Australia!Show Less
Thanks Sam! You totally saved my ass!! I'm not a planner and turned up on the East Coast at the busiest time without anything booked. Thank God on one lazy morning I dropped into RatPack Travel. Sam recommended great tours that suited me (I've done them all and they were spot on!) and sorted me out with my Stray pass for New Zealand, with the itinerary booked too. Honestly I wouldn't have done that and would have been in real trouble as New Zealand was booked out and loads of people were on standby. He also got it for me cheaper than the advertised (already discounted) price. Put your trust in him, he will see you right!Show Less
RatPack Travel is the best travel agency in Australia.
Cheapest prices and best deals.
Sam is a legend, thanks mate!
I highly recommend RatPack Travel.
Your fucking legenddd!
I love you Same, you are a true legend, helps everybody out best of all you are 100% yourself!
Helping me and my friend to rent a car during our NZ trip, easy, fast and the best of all cheap!
If you are in Byron, visit RatPack (you want forget it)!
If you looking for an awesome time in Australia, Sam is the right person to go to! €Show Less
Thank you so much RatPack Travel for the most epic trip of a lifetime down the east coast! Loved every second and would do it all again in a heartbeat! Thanks Sam for all your help, you've been amazing 🤙🏽 From Kelly and Jenny xShow Less
War mit der Hilfe vom RatPack Team der beste Trips meines Lebens!! Trotz vergessenem Voucher beim Skydive um 6 Uhr morgens, kein Problem. Also wenn ihr nicht wisst wo ihr eure Touren buchen sollt, macht es bei RatPack. Über den Preis kann man sich nicht beschweren und hat einfach total viel Spaß gemacht. Also wenn über RatPack oder gar nicht :DShow Less
Sam and Jake were great help when I wanted to book my Fraser Island and Whitsundays trips! They gave me advise and explained all the trips in detail and even sorted out a discounted price! Highly recommend to book through RatPack travel! I even went back and booked a skydive and sea kayaking through them as they had good rates and brilliant service. Great company.Show Less
Kan verkligen rekommendera RatPack Travel, super hjälpsamma och gav oss alltid nya bra tips om aktiviteter och ställen att besöka!Show Less
Awesome service. Sam can help you with whatever so don't hesitate to go for a chatShow Less
Sam was such a great help when it came to booking various trips whilst travelling up the east coast as well as camper van hire in NZ! Would deffo reccomend RatPack Travel😘Show Less
Travelled the east coast with 3 friends and Sam helped us book certain trips and tours. He was great with recommendations on which ones were best suited to us and kept in contact throughout our travels. Sam also helped us when organising our trip to New Zealand! Thank again🤗 ❤Show Less
Thank you Sam for being such a great support.
Sam made planning our trip up the East Coast worry and hassle free. He had so much knowledge, tips and tricks! I don't think he knows what 4 stars even looks like he's that good.Show Less
Sam went above and beyond to make sure my trip up the east coast was amazing and at the lowest price guaranteed. By far the best travel company in town (&in Aus), can't thank you enough. What is a four star rating, am I right? Will never use anyone but Sam and Ratpack Travel in the future. THANKS A MILLION :)Show Less
For anyone traveling Australia definitely hit up Sam for any travel advice! I stayed in Byron for just under a month and it was by far the best month of my life! Sam and Jake organize so many fun activities and are always super friendly and helpful. If you are in Byron I highly recommend hitting up RatPack Travel!Show Less
Sam & Jake are legends and help me out whenever I need, thanks bros!Show Less
This travel agency is the most honest I ever seen AND their trips are the best ! So much fun with you guys !Show Less
Sam is literally the most helpful genuine person I've ever met. He actually cares about you having a good time rather then just taking your money. If you want someone to help you with your experience who will give you the right and honest information use these guys.Show Less
RatPack Travel is truly like no other travel company! They put a genuine and kind human touch to every single interaction and take care of every minute detail so that you can kick back and enjoy a seamless experience!
I have been in Australia for nine months and I have partaken in many excursions, upon my arrival I booked through a different company in Cairns - the service was lack lustre and when I had questions while travelling they were nonexistent. Arriving here in Byron Bay, Sam continually has given me guidance and support that has made the duration of my stay incredible. Recently I went skydiving, aside from his smokin' service he also got my a smokin' deal - what more could you ask for?Show Less
The banter boys will go well out if their way to help you with your travels and adventuresShow Less
Jake Finley organised me a very nice Camper for New Zealand and negotiated a discount with the supplier which I wouldn't have received through other organisations.
Thanks a lot for this big achievementShow Less
Sam, super enthusiastic and listening, helped me organize a part of my trip along the coast. Especially since there was an activity that I absolutely wanted to make que don't propose because they don't have a partner for that and instead of trying to convince me to do something else with one of their partners, Sam has organized me and everything. No problem. Great service!Show Less
Booked Fraser Island through Jake & Sam, great service and recommendations on our trips we had a epic experienceShow Less
Sam worked out the best possible way for my friend and I to travel up the east coast and experience everything we wanted within a reasonable price range. He is professional yet extremely friendly and you never feel like you're talking to anything other than a good friend who happens to know everything there is to know about traveling around Australia. I could not recommend RatPack travel any higher and I will continue spreading the word with my awesome RatPack t-shirt.Show Less
Few time to travel left, schoolies week and many, many things remaining on our list - three challenges we confronted Sam with. But no worries - gave a call here, gave a call there and sorted out the most reasonable combination of deals for my friend and me. We had the time of our lives and we're glad we met you smart guys by accident actually :)Show Less
Sam was super nice and friendly and had really good judgement! I wanted to sail the whitsundays but definitely not on a backpacker party boat with alcohol and loud music and his recommendation of the broomstick was spot on with just the right amount of socializing. He also saved me a lot money for my great barrier reef tour from what ive seen and heard from others. An amazing experience. And if i was willing to skydive he told me he would sent me vouchers for a better price, can definitely recommend!Show Less
RatPack sorted us out for both fraser island and Whitsundays and we were not disappointed. Sam is a top bloke and is always up for a chat and will do everything he can to make sure you have a quality time, only booking you onto activities he has tried himself. Keep doing what you're doing RatPack!Show Less
RatPack is a fantastic travel agency!!
Sam and his crew are always happy and open to help you with all your travelplans, ideas and questions.
I really enjoyed it to plan my trip with them €
Good luck and thank you for all xX Lisa
Cannot recommend RatPack any more highly. We booked our Fraser Island and Whitsundays tour through Sam. He really knows his stuff and has really gone above and beyond what other travel agents would do. Book with RatPack and you will not be disappointed.
Thanks Sam, it's really appreciated!Show Less
Unreal customer service from start to finish. Sam goes above and beyond, not only to give you the BEST price on the market and the best tours but everything in between including tips, accomodation and free campsites. His knowledge from the extensive travel he has experienced is evident and sets RatPack way above the competition. Wouldn't hesitate to book with you if ever i needed another trip :)Show Less
Had a fantastic time in Byron Bay organized by Sam and the team. Bespoke service and local knowledge ensured it was all perfect. Can't wait to head back! Big thanks to all.Show Less
Sam was stellar and helped make a custom itinerary in no time. I appreciated the completeness and follow through on his part to even take care of the small details like bus connections. Thanks to him, I got a ride with another couple up the coast after we booked the same frasier island tour!Show Less
So big Sam sorted us for our East Coast trip with Frazer Island, Whitsundays and Great Barrier Reef cruise. Up front about everything and let's you do what you want - told us about trips we could do in the RV ourselves for free too which was decent! He was even good enough to a send us a list of free campsites we could stay at in our sweat box of an RV which was very helpful until we got to Gold Coast and started melting in it lol. Very good from RatPack and especially Sam, cheers bro. Even got some free t shirts which we promised to take some pictures in and totally forgot (apologies chum!). I would highly recommend coming to these guys to listen to some decent tunes in the wee booking room and get your trip 100% sorted - thanks for everything!Show Less
This guy sorted us out for all the trips that we wanted (Fraser Island, Whitsunday Islands, Great Barrier Reef), made it so easy and straightforward.
Such a laid back and chilled guy, so it's all on you what you wana do. We had the best time on the east coast and I'm positive he was a reason
why it turned out to be amazing.
Check out his new business, help a fellow Brit out and see what you think, won't be disappointed. (You get a pretty solid free t-shirt which is really why we went to Sam's RatPack Travel!)
Sorted out the whole east coast (Fraser Island whit Sunday,Great Barrier Reef the ones we wanted)in one sitting. As we were in an rv he showed us other things to do while driving north to cairns which helped as a lot of other companies done 80 dolla day trips to where he told us to go for free. Good knowledge of hidden spots and where to explore as he'd done it previously. Broke down the price and showed us what our money was getting bit by bit which was good as we knew our total outlay immediately so we could budget for the next month. Other firms offered us pricier packages for the same trip and RatPack got us 4/5 nights in hostels as well in the price. (After the trips you'll need a hostel to recover and also all the trips throw after parties so it's advised to get a hostel) no complaints and chucked in an decent t-shirt! Cheers Sam
Hittade ratpack travel genom vänner som rest mycket i Australien och det var verkligen grymt! Bokade hemifrån så att när jag kom fram hade jag en massa att göra direkt. Rabatt på allt och trevliga människor!!Show Less
Exceptional service from the lads at RatPack travel!! I booked a skydive with sam for myself and 7 friends, 2 days before the day we wanted to jump and Sam made it as easy as possible! No hassle and I never felt pressured to buy more than I wanted... (compared to some other travel shops on the coast!! : )
: )Thank you again boys : )Show Less
THE BEST TRIP ORGANIZER IN BYRON BAY! Sam planned our whole weekend in Byron, from pickups to booking changes! He is the nicest, friendliest person, and know the best local tips to have the make the most of your stay!Show Less
I travelled with two friends from cairns to Sydney, obviously wanting to get the best deal we could, we had a look around knowing what we wanted to do. RatPack travel was by far the cheapest, they saved us around $400 compared to the rest! Such a huge amount when you're travelling. Was so easy and if we had any questions at any point, they were only a phone call away. All the tours were amazing, the reef with a helicopter ride,sky dive, white water rafting, Whitsundays was my personal fav. Gave us great tips of the best places to stay and things to do along the way. Can't fault it! Thanks so much : )Show Less
So cool to hear stories of their own travels as I book mine : ) what a bunch of gents! Thanks for everything you guys <3Show Less
Sam helped me book my East coast trips at Byron Beach Resort and made sure I'd have the time of my life in Australia. And I did it all without spending too much! Thanks Sam, Ratpack is the best!
Me and my girlfriend travelled from Sydney to cairns. Taking in Byron bay, lady musgrave island, Fraser Island and the Whitsundays to name a few along the way. Sam organised our trip from start to finish and we had the time of our lives. We Can't recommend enough!!!!Show Less
Thank you so much RatPack, Had an amazing trip up the East Coast!Show Less
Quality service from these guys! Did my whole east coast trip through RatPack travel! Such an easy experience : ).... An cheapest I could find out there too : ) cheers guys for the memories...Show Less
Best in Byron Bay and the frendliest ever :)Show Less
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