The RatPack Story

RatPack Travel was born in 2016, founded on the belief that travellers should be provided with a premium service.

We hold the same belief today. We’re a tight team, working on multiple time zones – here to help YOU plan your trip.

We’ve covered every mile of the locations we promote. We help you decide on the best options and help you save money along the way!

Here is how it all began!

20|2

Feeling a little lost and lacking any real direction after graduating from University in 2011, Sammy our owner and operator decided to book a one-way ticket out of the UK.

After scraping together the savings he made that summer, Sammy headed to South East Asia and on to Australia and NZ.

Between 2012 and 2014 he completed a full circuit of Australia (covering 26,000 km’s) and BackPack’d the North and South Island of New Zealand!

20|6

Before launching RatPack Travel in 2016, Sammy worked for a corporate high street agency.

No morals, no ethics and poor customer service… The experience inspired him to start a polar opposite service in the form of RatPack.

He quickly established a small space attached to a hostel in Byron Bay. Away from the hustle of the high street opposite the beach, the space, suited the brand perfectly.

20|7

The team started to grow as we helped more travellers plan their personalised trips…

We established relationships with every reputable campervan rental and tour company in the game. This allowed us to have the capacity to book ANY tour or rental for our RatPackers.

Rather than trying to become the biggest, we made it our mission to become the best.

20|8

We made the decision to step away from the hostel space and operate purely online.

The challenge was to keep it as personalised as booking in person via our website.

We developed a slick system allowing our customers to communicate with us directly via, FB, WhatsApp, email, text, phone or even Skype!

20|9

Jan – June

We finally reached our first goal > having gained more 5 star reviews than any other Aussie BackPacker Travel service!

As our loyal customers, AKA RatPackers began to spread the word we needed a manager to handle the enquiries and maintain our level of service.

After an extensive trip around Oz Mikey, Sammy’s cousin became the manager on Australia time in our HQ in Byron Bay, Australia.

20|9

July – Dec

After KICK starting the year with an EPIC trip to Fraser Island with a group of LEGENDS, Sammy headed back to the UK with one mission… to build a team in Europe.

We wanted to create a 24-hour inbox so that enquiries were always answered no matter what time they were sent. This enhanced our customer service levels and the feedback was EPIC!

We were now the agency that operated around the clock 364 (you gotta be off on Christmas) days a year.

2020

In the March of 2020, the world stopped!

However, we didn’t… it was imperative for Sammy to keep the core team in place and we all knew how important it was to help those customers who were forced to cancel due to the global pandemic.

Rather than sending generic emails to customers, we made it our mission between the team to speak to EVERY customer via phone call in person. Yep, we didn’t sleep much!

202|

As the domestic market re-opened we helped hundreds of Aussie and Kiwi’s book trips in their own backyard.

We continued to promote travel across our social media channels for those people across the globe that were stuck and needed to know there was light at the end of the tunnel.

Many overseas customers were and still are booking open dated itineraries so that they are prepared for when the world fully opens.

2022/23

Since July 2022 the Aussie & NZ borders opened to international tourism. We’ve added to our team in our Australian office in Byron Bay and across the pond in our European HQ located in Holland.

We continue to deliver a truly unique personalised experience when it comes to booking your Aussie and NZ travels and our team will do its utmost to earn your 5* review.

We can’t wait for 2023… let’s call it the year of TRAVEL!

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CUSTOMER REVIEWS

From our RatPackers

5.0

1,400+ Google & Facebook reviews

5.0

1,400+ Google & Facebook reviews

Highly recommended. Guys are so patient. Save your money and time. Trust me, this is the best (easy) way to book your camper van. Thanks <3!

keith Haddy
21 March 2024

Ben was very professional and personable . Provided us with the confidence we need for our trip and the booking of the motorhome. Many Thanks. 👍😁

Isabelle Kücher
21 March 2024

Great service, great experience. We were short on time and they helped us all the way to secure vans for a big group of people. Very kind and understanding. They explained everything to us on our own pace and it‘s such a big help to have somebody who has experience in this topic.

Rebecca Biegert
21 March 2024

Just booked a campervan for our travels with Ryan - it was so easy going, he got us the best deal and was a huge help! Thanks so much Ryan! We can't wait to start traveling

Joanna Jadczyk
20 March 2024

Great customer service provided by Mikey. He found an offer we were exactly looking for in no time. Every doubt was explained at all stages of conversation. Thank you once again for your outstanding support. We highly recommend RatPack Travel.

Maartje Slieker
20 March 2024

We were drowning in all the possibilities when it comes to renting a van for our new Zealand trip, luckily for us there was lifeguard Thijs from RatPack to safe us. All kidding aside, we were amazed at the great service and contacting RatPack is the best decision we made for our entire half year trip. P.s. ask for Thijs, he was amazing!

Great service!

Meg Murphy
19 March 2024

Just booked out camper trip in Australia through "The Rat Pack travel" and I must admit Gregg made it so easy for us, we gave him our dates and he did all the work of finding a camper van that suited our needs and got it at a great price for us. He was so helpful I would highly recommend the RatPack Teavel 👍🏻💯

lidor boiman
19 March 2024

Kind, helpful, patient - thank you Ryan for everything!

Vicky Stover
19 March 2024

Very helpful and friendly! Made sure I understood each step!’

Santi Rodríguez
18 March 2024

Thanks to Ben we found the BEST van in Australia! Thank you so much! :-) really easy to arrange and a really good service!

Zhi Sheng Chua
18 March 2024

Ratpack's Reuben was such a huge help to us. We couldnt find any campervan as all we had contacted were booked and our flight was just a day away. When we gave our scenario, Reuben was very patient and worked tirelessly to get a camper for us ASAP and kept in contact with us via calls n whatsapp giving us what options he could find. He found a camper for us in just a few hours. thanks so much! Truly appreciate ur work! -Isaac

Rhys Gooch
18 March 2024

Big thanks to Reuben! The chap worked over time for us to make the decision to book our camper! Super last minute trip to NZ and he’s secured us a super deal. Looking forward to the trip, Can’t thank him enough!

Arthur Garvan
15 March 2024

Gregg was great help! We received help instantly, to find the best deal on vans in the southern island! At no extra charge! Infact we saved our selves over $2000-2500 by picking up and dropping off in a different city and then an additional discount from the company! Couldn’t recommend enough! Gregg really toke the work out of it for us!

Grateful service and super fast

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